e-Society & e-Economy
In 2021, the Central Bank and the Armenian government agreed to join efforts toward implementing the e-Society and e-Economy initiatives.
The vision behind the digital transformation agenda is to empower the population, fostering continuous improvement in their lives and well-being. This initiative also aims to create opportunities for the private sector, enhancing competitiveness, and ensuring substantial efficiency and governance in public institutions. The strategy involves developing and using ICT solutions centered around citizen experience and lifecycle, delivering seamless, proactive, convenient, and personalized services.
Recognizing that open and high-quality data is a vital asset for national wealth generation, the agenda equally emphasizes the development of an advanced, secure environment, along with necessary enablers, infrastructure, legal and regulatory framework.
The fundamental of the e-Society and e-Economy Program is that open and quality data is a critical asset generating national wealth. Developing an advanced and secure environment, enablers, and infrastructure is necessary for transforming Armenia into an e-society and e-economy.
The Ministry of High-Tech Industry leads the entire policy and standards-setting agenda. The execution of the program is conducted through the Information Systems Agency of Armenia (ISAA) as the digital competence center and national cyber emergency response team (CERT).
Currently, the following key projects are under implementation:
PUBLIC SERVICES
- Creating and publishing the public services catalog
- Establishing the national digital services gateway
- Institutionalizing the digital services UX/UI guidelines
- Introducing the e-Society and e-Economy evaluation system
- Establishing the Citizen Lab for participatory service design
- Introducing and integrating the Unified Platform/Portal of National Digital Services including the integrated platforms of user-centric public services and open finances that provide services of a unified standard and quality
- Introducing a monitoring system of indicators to measure the progress of the digital economy and society including its economic and social impacts
DATA MANAGEMENT AND INTEROPERABILITY
- Introducing the Government as a Whole enterprise architecture and design of public/administrative registries
- Supporting the design and implementation of the cloud-first policy
- Implementing the comprehensive data classification
- Operationalizing the Once Only principle by enhancing the national interoperability platform
- Building and publication of the national data catalog
- Building the complete national data architecture
- Introducing the Once Only policy to allow shared use and reuse of this data to create public value and better service for citizens and businesses
CYBERSECURITY
- Establishing and operating the Security Operations Center (SOC)
- Obtaining the CSIRT/CERT international accreditation
- Building a national cyber security capabilities framework
ELECTRONIC IDENTIFICATION
- Launching the "YesEm" national identification portal
- Supporting the establishment of a trust and certification services ecosystem with the best international standards through private sector engagement
- Building a unified electronic signature solution
- Supporting the preparation and implementation of the public-private partnership project on new generation biometric passports and ID card issuance services
- Introducing new digital identification solutions without direct payments incurring by citizens with subsequent onboarding of at least one million people
LEGAL AND REGULATORY FRAMEWORK
- Public information law
- Law on population register
- Cybersecurity law
- Law on electronic identity and electronic signature