Job responsibilities
- Develop and document processes related to relationships with participants (customers) of the Central Bank's systems, including customer onboarding, customer management, payment message inquiry handling, reporting, and billing.
- Manage customer contracts.
- Ensure the definition, segregation, and alignment of roles and responsibilities among Central Bank departments involved in the delivery of payment services.
- Develop and implement process and change management plans to support the transition to a new operating model for service delivery.
- Organize and facilitate meetings, training sessions, and workshops with relevant internal departments and market participants.
- Identify and assess risks related to customer-facing processes and implement appropriate risk management measures.
- Manage the market rollout of new payment products, ensuring all required documentation is prepared and maintained.
- Ensure effective communication and feedback mechanisms with customers, collecting and analyzing feedback to improve services.
- Design and implement continuous service improvement mechanisms aimed at enhancing the customer experience.
Required qualifications
- Higher education in business administration, economics, or finance
- At least 2 years of professional experience in payments, finance, process management, or customer relationship management
- Knowledge of business and operational process modeling tools (BPMN, UML, or similar)
- Knowledge of process management and optimization methodologies (Lean, Six Sigma, TQM, Theory of Constraints)
- Knowledge of payment systems, messaging flows, and settlement process organization
- Knowledge of compliance, risk management, and business continuity principles in the financial sector
As well as.
- Leading organizational change
- Implementing operating models
- Strategic communication
- Management skills, including direct work with customers
- Constructive problem-solving, balancing service quality and system stability
Additional information
Only shortlisted candidates will be notified about the next stages of the selection process.
For additional information or clarification, please call: (+37410) 592-592 (ext. 51-19, 51-14)
People and Culture Directorate